Privacy Policy
How we collect, use, and protect your information
At Oceania, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
Information We Collect
When you book a trip or contact us, we may collect the following information:
• Personal Information: Name, email address, phone number, and nationality
• Booking Details: Date preferences, number of guests, special requirements
• Payment Information: Payment method and transaction details (processed securely through our payment providers)
• Communication Data: Messages you send to us via email, WhatsApp, or our website
• Technical Data: IP address, browser type, and device information when you visit our website
How We Use Your Information
We use the information we collect to:
• Process and confirm your bookings
• Send you booking confirmations and trip reminders
• Communicate with you about your reservation
• Respond to your inquiries and provide customer support
• Send promotional offers and updates (only with your consent)
• Improve our services and website experience
• Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
• Service Providers: Payment processors, email services, and other trusted partners who assist in operating our business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
All third-party service providers are bound by confidentiality agreements and are only permitted to use your information for the specified purposes.
Data Security
We implement appropriate security measures to protect your personal information:
• Secure SSL encryption for all data transmission
• Secure payment processing through trusted gateways
• Limited access to personal data on a need-to-know basis
• Regular security assessments of our systems
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
Cookies and Tracking
Our website uses cookies to enhance your experience:
• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements (with consent)
You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
Your Rights
You have the following rights regarding your personal data:
• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request transfer of your data in a machine-readable format
To exercise any of these rights, please contact us using the details below.
Data Retention
We retain your personal information for as long as necessary to:
• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
Booking records are typically retained for 7 years for accounting and legal purposes. You may request deletion of non-essential data at any time.
Children's Privacy
Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
International Transfers
Your information may be transferred to and processed in countries other than Mauritius. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: privacy@oceania.mu
- Phone: +230 XXX XXXX
- Address: La Jetée Road, Black River, Mauritius
Last Updated: January 2024
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